Start with your connection
Test another app or website on the same device. If the connection is unstable, restart the router and try Ethernet or a stronger Wi-Fi signal. Streaming quality depends on sustained speed, not only a short speed-test peak.
Check access details
If sign-in fails, compare each field against your subscription email. Watch for spaces added during copy and paste, and confirm that your plan is still active. Never publish your credentials while asking for help.
Refresh, then isolate
Reload the playlist and try several channels. If only one channel fails, give support its name and category. If every stream fails, test another compatible player to narrow down the issue.
EPG and audio issues
Guide listings can take time to populate after a refresh. For missing sound, inspect the TV’s audio output and player decoder settings, then test another stream before changing the entire device configuration.
What to do next
Use our installation guide for device-specific steps, compare subscription options, or contact our team if a particular app, channel, or feature matters to you.